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Jira Admin

NTT DATA North America•HALIFAX, CA
•Remote

About The Position

TWC Global Services is hiring a Senior Jira Administrator for a long-term contractual engagement with one of our direct enterprise clients. This is a hands-on Jira administration role, ideal for someone who has owned and supported Jira environments in complex, regulated settings. Candidates with healthcare or health insurance domain experience are strongly preferred. This position focuses on day-to-day and strategic Jira administration. The role is not centered on project coordination or Agile facilitation, but on maintaining a stable, well-governed Jira platform that supports multiple delivery teams.

Requirements

  • 5+ years of hands-on experience as a Jira Administrator in an enterprise environment
  • Strong experience with Jira configuration, automation, and reporting
  • Experience with portfolio or program-level Jira setups
  • Practical experience integrating Jira with external systems (Clarity PPM preferred)
  • Working knowledge of REST APIs or webhooks for Jira integrations
  • Experience with Confluence administration
  • Strong communication skills and ability to work with both technical and business teams

Nice To Haves

  • Experience in the healthcare, health insurance, or other regulated domains
  • Experience supporting environments with compliance, audit, or data-governance requirements

Responsibilities

  • Administer and support Jira Cloud, including Jira Software and Jira Service Management
  • Configure and maintain projects, workflows, issue types, custom fields, screens, permissions, and notification schemes
  • Set up and manage portfolio and program-level Jira hierarchies using Advanced Roadmaps and/or Jira Align
  • Create and maintain automation rules, dashboards, filters, and JQL-based reports
  • Manage Jira integrations with external systems such as Clarity PPM, MS Project (Ceptah Bridge), and other collaboration or reporting tools
  • Administer Jira plugins/apps (Xray, Easy BI, Clockwork, Timesheets, etc.)
  • Support Jira Align integrations or migrations as needed
  • Manage user access, security controls, backup and recovery, and platform governance
  • Administer Confluence spaces and support documentation standards
  • Provide advanced Jira support, troubleshooting configuration, automation, and integration issues
  • Create and maintain technical documentation and runbooks

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