Admin Jobs

About The Position

Requirements

• Previous experience in sales, customer service, or other related fields
• Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
• Ability to build rapport with customers
• Ability to handle multiple projects simultaneously
• Strong customer service abilities
• Self-motivated and detail-oriented
• Strong desire to learn and be open to a multi faceted position

Nice To Haves

• Knowledge of HVAC products
• Previous HVAC parts experience
• A college degree is preferred

Responsibilities

• Learn about our products and components
• Maintain phone and e-mail support for customers
• Take service parts orders and provide quotes to customers
• Communicate with customers regarding warranty requests from the field for both parts and labor
• Processing of labor warranty authorizations and providing them to customers
• Coordinating with internal Service Parts Department regarding warranty part requests
• Manage backorders
• Process purchase orders for customers
• Review of field service reports to determine eligibility for warranty claims
• Coordinate shipments and returns of service parts
• Resolve customer inquiries

Benefits

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Vision insurance