Junior Account Manager

We are seeking a Junior Account Manager to join our team and provide exceptional support to our clients. This role is responsible for conducting client research, preparing for and conducting client meetings, managing post-meeting activities, ensuring compliance with regulations, identifying and pursuing opportunities for upselling and cross-selling. The ideal candidate will have strong organizational, communication, and analytical skills.

• Conduct client research and prepare for meetings, analyzing the business models, client corporate charts, and linked entities.
• Attend and participate in client meetings, gauge product interest, and pitch potential solutions and deals with clients.
• Manage post-meeting activities, including proposal and email summary compilation, internal process coordination, and opportunity tracking.
• Ensure compliance with relevant regulations and maintain up-to-date knowledge of jurisdictional requirements.
• Identify and pursue upselling and cross-selling opportunities, analyzing client needs and researching industry trends.
• Perform ad-hoc tasks as needed, including relationship management, onboarding new entities or subsidiaries, and updating Salesforce records.
• Report on portfolio performance to management using Quicksight and Salesforce, tracking growth, churn, and other relevant metrics.
• Collaborate with internal teams to source required client information and develop strategy solutions when challenges arise.
• Participate in team strategy discussions, account delegation, and weekly planning, as well as ongoing training.

• Excellent organizational, communication, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities
• Experience with Salesforce and Quicksight preferred
• Familiarity with compliance and regulatory requirements in a high-risk industry
• A team player with a proactive approach to relationship management
• Willingness to learn and adapt in a fast-paced environment
• Experience in payments, fintech, high-risk industry
• 2+ years of account management experience (in the high risk/crypto/payments/fintech industries)

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets