Inside Sales Associate

We are seeking an Inside Sales Associate to join our team at BillionToOne, a rapidly growing molecular diagnostics startup. As an Inside Sales Associate, you will play a crucial role in driving account growth, retention, and revenue through daily interactions with our customers. This remote position requires a smart, ambitious, and talented individual who is passionate about delivering strong results and providing a positive customer experience. You will be responsible for engaging with clinics, medical staff, and patients, resolving issues, answering inquiries, and maintaining clear documentation of all communications.

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day
• 2+ years of prior client-facing experience
• Inside Sales / Customer Service background in a fast-paced, high-volume environment strongly preferred
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments.
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences.

• Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
• Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients.
• Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage.
• Keep precise and clear documentation of all communications and follow-up activities.
• Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
• Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
• Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
• Handle 20-30 inbound calls and 40-50 outbound calls per day
• 2+ years of prior client-facing experience
• Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
• Experience using Salesforce
• Advanced organizational skills with the ability to handle multiple assignments.
• Fast learner with the ability to navigate complex workflows and technology
• Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences.

• Working with a team of 'rockstars' who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousand patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)
• Base pay of $50,000 per year + quarterly bonus (Total OTE $66,000)
• Equal opportunity employer