Cloud Systems Engineer

The GDC Cloud Systems Engineer is a member of 3Cloud's managed services team and plays a crucial role in providing ongoing technical support and proactive maintenance for clients' Azure environments. This role involves collaborating with onshore Azure team members, troubleshooting and tuning cloud infrastructure, and offering security and compliance guidance. The engineer will also be responsible for creating and maintaining documentation, promoting best practices, and participating in client discussions. The ideal candidate should have a bachelor's degree in Computer Science or a related field, experience with cloud servers and services, and familiarity with ITIL processes and Microsoft Azure.

• Supporting multiple Azure customer infrastructure environments, including response to any escalations from the L1 monitoring team to help analyze and resolve incidents
• Collaborating with onshore Azure team members on technical tasks and incident related work
• Communicating ticket status information, technical issues, and solutions to clients via the ticketing system, email or phone
• Interacting with clients to identify IT issues, troubleshoot expediently, and follow up on issues daily
• Troubleshooting and tuning of cloud infrastructure, assisting in cost recommendations, and offering security and compliance guidance for clients
• Helping execute monthly maintenance of the Azure infrastructure, including patching, verification of anti-virus updates, backups and disaster recovery as part of proactive maintenance plans
• Creating and maintaining updated documentation for each supported client’s environment
• Promoting best practices to enhance and improve organizational processes
• Participating in weekly discussions with clients to review outstanding issues and changes
• Providing technical guidance and support on monthly reports with respect to the Azure infrastructure and Microsoft Defender for Cloud

• Bachelor's degree in Computer Science or related field
• 1-3 years of experience with cloud servers, services, and software or equivalent system admin experience with on-prem server and virtualization environments
• Experience in a 24x7 managed services hosted service company or Network Operations Center environment
• Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
• Experience with Microsoft Azure or other cloud-based environments

• Opportunity for growth
• Outstanding teamwork
• Direct and candid feedback culture
• Challenging and accountable work environment
• Amazing experiences and solutions for clients
• Technical support and maintenance tasks
• Collaboration with onshore team members
• Communication with clients regarding technical issues
• Troubleshooting and tuning of cloud infrastructure
• Proactive maintenance and documentation
• Promotion of best practices
• Participation in weekly discussions with clients
• Technical guidance and support on monthly reports
• Experience with cloud servers, services, and software
• Experience with ITIL processes and associated ITSM systems
• Experience with Microsoft Azure or other cloud-based environments
• Experience with Windows and Linux system administration
• Understanding of system admin concepts and network principles
• Operational knowledge of scripting languages
• Opportunity for personal development and learning
• Diverse and inclusive workplace