IT Specialist

ClickUp is seeking an IT Specialist to join their team in the Philippines. As an IT Specialist, you will provide support for SaaS systems, hardware, AV, network, and other peripherals to internal teams. You will be the primary point of contact for IT-related matters in the San Diego office and will be responsible for provisioning hardware and software to new and existing employees. This role is crucial in ensuring the seamless coordination and efficient management of tasks and projects within ClickUp's cutting-edge productivity platform.

• Serve as Tier1 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed.
• Troubleshoot and resolve end point hardware, software, network, AV, and other device issues by running diagnostics and documenting problems and resolutions.
• Troubleshoot Video Conferencing solutions, including Zoom and other technologies.
• Perform basic network troubleshooting and maintenance.
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Procure and deploy Mac and Windows devices.
• Maintain inventory of all the assets.
• Create high-quality documentation of processes and policies for IT staff and other employees.
• Must be capable of managing multiple efforts with ti.

• Serve as Tier1 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed.
• Troubleshoot and resolve end point hardware, software, network, AV, and other device issues by running diagnostics and documenting problems and resolutions.
• Troubleshoot Video Conferencing solutions, including Zoom and other technologies.
• Perform basic network troubleshooting and maintenance.
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Procure and deploy Mac and Windows devices.
• Maintain inventory of all the assets.
• Create high-quality documentation of processes and policies for IT staff and other employees.
• Must be capable of managing multiple efforts with ti.

• Serve as Tier1 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed.
• Troubleshoot and resolve end point hardware, software, network, AV, and other device issues by running diagnostics and documenting problems and resolutions.
• Troubleshoot Video Conferencing solutions, including Zoom and other technologies.
• Perform basic network troubleshooting and maintenance.
• Administer SaaS applications, including G Suite, Slack, Zoom, Okta, etc.
• Procure and deploy Mac and Windows devices.
• Maintain inventory of all the assets.
• Create high-quality documentation of processes and policies for IT staff and other employees.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
• 2+ years of experience in an IT support role.
• Experience with Okta, Slack, Zoom, and other SaaS platforms.
• Experience administering JAMF and Windows Intune.
• Experience troubleshooting mac and basic network issues.
• Demonstrated ability to juggle multiple projects/initiatives simultaneously.
• Strong service orientation and passion for helping people.
• Excellent written and verbal communications skills.