Account Manager (Fintech/Payments)

The Account Manager at Dragonpay will be responsible for managing existing accounts, ensuring customer satisfaction, and fostering long-lasting relationships. They will focus on growing overall volumes of existing Dragonpay merchants to expand market share in the region. The role involves resolving customer issues, building stronger connections with customers, and strategically planning and reporting on assigned merchants. The Account Manager will also collaborate with internal teams, negotiate contracts, oversee budgets, and strive for results-driven growth.

• Unleash Transaction Growth: Manage existing key merchants and spearhead initiatives to generate transaction increments.
• Champion Customer Satisfaction: Resolve key customer issues and complaints with speed and finesse.
• Amplify Business Relationships: Build stronger connections with customers, activate additional programs and products to drive mutual growth, and solidify long-lasting relationships.
• Strategic Planning, Reporting, and Collaboration: Strategically plan and present compelling reports on assigned merchants, goals, and quarterly initiatives. Share insights with internal and top management to foster a collaborative environment.
• Cross-Functional Player: Manage communications with internal teams, negotiate contracts, oversee budgets, and collaborate seamlessly with various departments to meet and exceed client expectations.
• Results-Driven Growth: Drive growth and achieve results.

• Experience in account management or customer relationship management
• Strong communication and interpersonal skills
• Ability to identify and address client needs
• Proven track record in building and maintaining long-lasting relationships with customers
• Ability to resolve customer issues and complaints effectively
• Strategic planning and reporting skills
• Collaboration and negotiation skills
• Ability to work cross-functionally with internal teams
• Results-driven mindset

• Elevate satisfaction levels and solidify long-lasting relationships with customers
• Build stronger connections with customers
• Activate additional programs and products to drive mutual growth
• Strategically plan and present compelling reports on assigned merchants, goals, and quarterly initiatives
• Share insights with internal and top management
• Foster a collaborative environment
• Manage communications with internal teams
• Negotiate contracts
• Oversee budgets
• Collaborate seamlessly with various departments
• Bring in new activations
• Consistently achieve monthly, quarterly, and annual targets
• Independent and have strong analytical, planning, and problem-solving skills
• Can operate in a highly ambiguous and fast-paced environment
• Can understand complex requirements and craft custom solutions
• Can lead integration conversations in a consultative manner
• Ability to articulate technical concepts and translate them to simple analogies
• Great at technical troubleshooting
• Excellence in both written and spoken communications
• Passionate about Payments, Finance, Software, and Startups
• Solve for the customer first
• Demonstrate mastery of honey badgery
• Take on challenges willingly and can be trusted to execute
• Smile a lot, think work is fun, and don't take yourself too seriously
• Set a high bar for quality for yourself and the team
• Lead from the front, servant leadership style