Account Manager - Chinese Speaking - Financial Services

Xendit is seeking a dedicated individual to join their team as a Customer Success Manager. In this role, the successful candidate will be responsible for managing a portfolio of 20 to 40 accounts, focusing on upselling and troubleshooting. They will serve as a trusted partner and advocate for their customers, building strong relationships to ensure long-term success. Additionally, the Customer Success Manager will identify upselling opportunities, engage with internal stakeholders, and contribute to team projects to refine the sales process. The ideal candidate will be proactive, detail-oriented, and committed to making Xendit succeed.

Manage 20 to 40 closed accounts to continue upselling and troubleshooting

Be a trusted partner and advocate for 20-40 customers

Build strong happy customers relationships to achieve long-term success

Identify opportunities

Meet with interested companies to understand their business plans, priorities and requirements in detail

Identify upselling opportunities and to draft plan on how Xendit can continue to support and to close deals

Monitor and manage customers' health

Propose, lead and contribute to team projects to refine our sales process

Engage with internal stakeholders (eg: product, compliance) to represent client needs

Do whatever it takes to make Xendit succeed

• 1-3 years of account management experience with a history of top tier performance
• Basic understanding of the product within 1 month
• Advanced understanding of the product within 2 months
• Able to shadow and learn from other members within 2 months
• Able to take over and manage accounts within 2 months
• Able to independently lead conversations with guidance from team lead within 3 months
• Able to manage and plan on how to grow existing accounts within 3 months
• Fit in with the team and be a team player within 3 months
• Able to build strong relationships with accounts within 6 months
• Independent to lead own effort to success within 6 months
• Able to work with stakeholders to unblock and grow within 6 months
• Able to showcase independence and efficiency in strategizing and managing deals within 9 months

• 1-3 years of account management experience
• Strong presentation skills
• Experience and passion in supporting and handling Fintech companies
• Ability to understand and communicate complex information with stakeholders
• Ability to operate in a fast-paced and ambiguous environment
• Excitement about prospecting and closing sales deals
• Positive and optimistic outlook
• Willingness to learn and improve
• Enjoyment of interacting with people and understanding their perspective
• Fluent in English, Indonesian, and Chinese/Mandarin (other languages optional)
• Prior experience in the payments industry (nice to have)
• Understanding of APIs and ability to explain in basic technical terms (nice to have)