Account Manager

The Account Manager at Xendit is responsible for building strong customer relationships, managing and growing a healthy account portfolio, and championing excellence in customer satisfaction. They serve as the primary point of contact for customers, expanding the network within the customer's organization to unlock new opportunities. The Account Manager develops a consultative relationship with customers, understanding their unique needs and collaborating with them to implement solutions. They also monitor and manage the customer's portfolio health, perform regular business reviews, and identify opportunities to improve customer satisfaction. Ultimately, the Account Manager plays a crucial role in driving revenue for both the customers and Xendit.

• Act as the primary point of contact for customers
• Expand PIC network within customer's organization to unlock new opportunities
• Develop a consultative relationship with customers
• Determine customer's needs and goals and collaborate with them to implement solutions
• Monitor and manage customer's portfolio health through regular account planning and execution of initiatives
• Perform regular business reviews with customers to provide performance updates, determine short/medium/long term plans, and gather feedback and suggestions
• Identify opportunities to improve customer satisfaction with Xendit's products and services and collaborate with internal teams to bring these suggestions to life
• Work as part of the team to develop strategies for scale and growth
• Do whatever it takes to make Xendit succeed

• Act as the primary point of contact for customers
• Expand PIC network within customer's organization to unlock new opportunities
• Develop a consultative relationship with customers
• Determine customer's needs and goals and collaborate with them to implement solutions
• Monitor and manage customer's portfolio health through regular account planning and execution of initiatives
• Perform regular business reviews with customers
• Identify opportunities to improve customer satisfaction with Xendit's products and services
• Collaborate with internal teams to bring customer suggestions to life
• Work as part of the team to develop strategies for scale and growth
• Willingness to do whatever it takes to make Xendit succeed

• Opportunities for professional growth and development
• Collaboration with C-level executives
• Working with a wide range of people, both internally and externally
• Advocacy for top customers
• Exposure to a highly ambiguous and fast-paced environment
• Passion for Payments, Finance, Software, and Startups
• 2-3 years of client-facing experience
• 2-3 years of experience in pitching payment solutions
• Technical troubleshooting skills
• Understanding of APIs and ability to explain them to customers
• Project management skills
• Account management principles
• Superior verbal and written communication skills in both Filipino and English