Account Manager

The Account Manager will be the primary point of contact for Xendit's largest and fastest growing customers. They will be responsible for building strong customer relationships, managing and growing a healthy account portfolio, and identifying opportunities to improve customer satisfaction with Xendit's products and services. The ideal candidate will have 2-3 years of experience in client-facing roles and pitching payment solutions to clients, as well as excellent presentation skills and superior verbal and written communication skills in both Filipino and English.

• Act as the primary point of contact of customers
• Expand PIC network within customer’s organization to unlock new opportunities
• Develop a consultative relationship with customers
• Determine customer’s needs and goals and collaborate with them to implement solutions
• Monitor and manage customer’s portfolio health through regular account planning and execution of initiatives
• Perform regular business reviews with customers with primary goals of providing performance updates, determining short/medium/long term plans, and gather feedbacks and suggestions
• Identify opportunities to improve customer satisfaction with Xendit’s products and services and collaborate with internal teams to bring these suggestions to life
• Work as part of the team to develop strategies for scale and growth
• Confidently and effectively speak with C-level executives
• Think and explore ways to improve Xendit’s business relationship with its customers
• Have a knack for working well with a wide range of people, both internally and externally
• Have a natural curiosity as to how businesses work, and will be an advocate for our top customers
• Can operate in a highly ambiguous and fast-paced environment - you're willing to try something new, and fail fast
• Show a passion for Payments, Finance, Software and Startups
• Pitch payment solutions to clients
• Technical troubleshooting and comfortable with technical terms
• Understand APIs and able to clearly explain this to customers
• Understand complex enterprise requirements by mapping out current versus ideal payment journey and piecing together business, operational and technical requirements to come up with the best solution for the customer
• Excellent presentation skills
• Ease in working with numbers
• Adeptness in project management
• An understanding of basic principles of account management
• Superior verbal and written communication skills in both Filipino and English

• 2-3 years experience in client-facing roles
• 2-3 years experience in pitching payment solutions to clients
• Great at technical troubleshooting and comfortable with technical terms
• Can understand APIs and able to clearly explain this to customers
• Can understand complex enterprise requirements by mapping out current versus ideal payment journey and piecing together business, operational and technical requirements to come up with the best solution for the customer
• Excellent presentation skills
• Ease in working with numbers
• Adeptness in project management
• An understanding of basic principles of account management
• Superior verbal and written communication skills in both Filipino and English
• Willingness and ability to confidently and effectively speak with C-level executives
• Ability to think and explore ways to improve Xendit's business relationship with its customers
• Knack for working well with a wide range of people, both internally and externally
• Natural curiosity as to how businesses work, and will be an advocate for our top customers
• Ability to operate in a highly ambiguous and fast-paced environment - willing to try something new, and fail fast
• Passion for Payments, Finance, Software and Startups