Writer Jobs

About The Position

Requirements

• High School Diploma or GED required.
• Knowledge of residential property insurance claims, policies, and coverages.
• Experience preparing estimates using Xactimate (Level 1 certification or equivalent experience preferred).
• Experience working with CRM systems.
• Strong organizational skills with the ability to manage multiple claims simultaneously.
• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Microsoft Office proficiency.
• Ability to work independently while collaborating effectively with multiple departments.
• Dependable with excellent attendance and punctuality.
• Must be able to successfully complete a criminal background check.

Nice To Haves

• Bachelor's Degree in a related field preferred.
• Minimum 1 year of experience in the home improvement, restoration, roofing, construction, or insurance industry preferred.

Responsibilities

• Coordinate insurance restoration projects from initial claim through project completion.
• Work directly with homeowners, insurance adjusters, and Sales Representatives throughout the claims process.
• Review insurance coverage and policy information related to property damage claims.
• Prepare estimates using Xactimate.
• Work with Sales Representatives to prepare supplements and additional documentation when needed.
• Submit, monitor, and follow up on insurance claims and supplements.
• Maintain regular communication with homeowners regarding claim status and project timelines.
• Build and maintain positive relationships with insurance carriers and adjusters.
• Review claim documentation for completeness and accuracy.
• Resolve claim-related issues in a timely and professional manner.
• Maintain accurate records within CRM systems.
• Monitor project progress and assist with coordination between Sales, Production, and Customer Service.
• Stay current on insurance guidelines, industry best practices, and applicable state and local regulations.
• Understand Ohio Residential Code and applicable building requirements.
• Assist leadership with reporting and claim status updates.
• Perform other duties as assigned.

Benefits

• Opportunities for professional growth and advancement.