Service Advisor/Writer

HANSEL AUTO GROUP•Santa Rosa, CA

8d•$38,500 - $150,000•Onsite

About The Position

Hansel Mazda is looking for a full-time Service Advisor to join our team!! As a Service Advisor, you’ll play a key role in guiding customers through their service experience from start to finish. You’ll serve as the trusted link between customers and our technicians, helping guests understand their vehicle needs while delivering an experience that feels supportive, informed, and efficient. The Service Advisor compensation ranges from $38,500.00 to $160,000 + depending on job performance. We are looking to hire you not only for a job, but for a future! We're proud that we have a good number of employees who have been with us for 10, 20, 30 and even 40 years!! Because we are family owned, you will become a member of our family when you join us at Hansel Auto Group.

Requirements

Dealership service writing experience is a huge plus!
Professional appearance and strong customer presence
Excellent communication skills — written & verbal
Ability to confidently recommend and sell service
Valid California driver’s license with a clean driving record
Reliable, punctual, and customer-focused
Able to pass a drug test
Able to pass a criminal background screening

Responsibilities

Greet every guest with a smile and deliver a premium check-in experience
Write and manage repair orders with complete, accurate documentation
Present maintenance & repair recommendations clearly and ethically; gain approvals
Follow up on declined work to ensure safety and retention
Own the service lane flow: appointments, walk-ins, updates, and promise times
Coordinate with warranty providers and keep guests informed at every step