Service Writer / Advisor

Papé Jobs•Portland, OR

6d•Onsite

About The Position

Ditch Witch West, a premier capital equipment dealer in the West, is looking for a Service Writer to join our team. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family. Make a difference. Grow your career. Join the Pape’ Team! As our Service Writer/Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

Requirements

Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
Excellent customer relations and communication skills
Ability to perform at a high level in a fast-paced and team-oriented environment
Love working in a team
Customer service focused
Have a winning attitude

Nice To Haves

Mechanical aptitude is a plus

Responsibilities

Oversee service and warranty work orders
Assist in shop workflow
Check-in equipment for repair
Assist customers
Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible
Provide an excellent experience for our customers