Service Writer/Advisor

Bobcat of the Rockies•Golden, CO

2d•Onsite

About The Position

Bobcat of the Rockies is a full-service Bobcat dealership that sells and rents new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Bobcat of the Rockies - Golden is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service, and a willingness to learn our business.

Requirements

Positive outlook and excellent communication, both verbal and written
Excel in a high volume fast paced environment
Creative problem solver
Excellent customer relations skills
Good computer and systems knowledge
Must be able to pass a drug screen
Valid driver's license in good standing is preferred

Nice To Haves

Experience with construction or ag equipment preferred
Familiarity with the inner workings of a service drive
Bilingual in Spanish is a plus

Responsibilities

Schedule service appointments and coordinate shop workload to maximize technician productivity and efficiency.
Manage technician workflow by monitoring the progress of each repair and ensuring jobs move through the shop in a timely manner.
Open repair orders, prepare estimates, obtain customer approvals, and accurately complete and close work orders.
Communicate with customers by phone and text to provide repair updates, estimates, approvals, timelines, delays, and equipment completion status.
Answer inbound phone calls and direct customers to the appropriate department when necessary.
Gather detailed information from customers to accurately identify equipment concerns and document repair requests.
Coordinate with technicians to ensure repair information is accurate, additional repairs are communicated promptly, and labor is properly documented.
Work closely with the Parts, Rental, and Sales departments to support customer needs and ensure timely completion of repairs.
Coordinate parts availability with the Parts Department to minimize equipment downtime.
Review completed repairs with customers, explain work performed, and answer questions regarding invoices and service recommendations.
Maintain accurate customer, equipment, and service records within the dealership management system.
Resolve customer concerns professionally while providing exceptional customer service and building positive customer relationships.
Maintain a clean, organized, and safe service office while following all company safety policies and procedures.
Assist in meeting shop productivity, efficiency, and customer satisfaction goals.
Stay informed on Bobcat products, service procedures, and dealership policies to provide accurate information and support.
Perform other duties as assigned by management.