Vendor Jobs

About The Position

Requirements

• Bachelor’s Degree preferred. Consideration may be given to those who possess formal education, training, and experience to acquire knowledge and skills generally equivalent to a four-year college student.
• Two to four years of experience as an administrator.
• Consistently excels at all aspects of the Level I job functions.
• Proficient in administration of Microsoft products (O365, SCCM, Intune, SharePoint).
• Provides exceptional customer service to all customers.
• Up to 2 years’ full-time general business experience involving use of computer equipment and automated systems, systems performance-monitoring tools, active directories, virtualization preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills (verbal and written).
• Ability to maintain composure under adverse situations.
• Ability to make timely and sound decisions under minimal supervision.
• Excellent work attendance record.
• Valid driver’s license and good driving record.

Responsibilities

• Provide exceptional customer experiences to all levels of the organization, including, but not limited to the Executive Office.
• Perform administration tasks (ex:user/group, group policies, print services, virtual environments); research warnings and errors; and monitor resources to ensure that system software components work together seamlessly.
• Monitor systems health using existing management tools (ex:SCCM/Intune), and respond to hardware/software issues as they arise; help build, test, and maintain new hardware when needed.
• Maintain internal infrastructure requirements, including laptop and desktop computers, print servers, printers, phones, security updates.
• Maintain and build virtual machine environment and respond to user inquiries/issues.
• Maintain and customize ITSM service management software.
• Provide 2nd tier end user support for KFB devices and applications.
• Collaborate with business departments and make recommendations regarding the use of device technology to further KFB’s business objectives.
• Research and resolve end user device issues (hardware and software) in collaboration with vendors and other IT technical teams.
• Apply the KFB corporate guiding principles of connectivity, championing people, customer service, and operational excellence in daily work and decision making.
• Test new technologies for compatibility within KFB’s environment and evaluate potential implementation challenges.
• Compose installation and procedural documentation for IT staff to ensure appropriate support of new device technologies.
• Maintain end user technology inventory within KFB’s asset management system; update equipment location within the system as needed.
• Order end user hardware & software utilizing standard company procedures.
• Confer with vendors to obtain product information and obtain competitive pricing.
• Resolve purchasing discrepancies with vendor.
• Track purchases from requisition to receipt; verify orders as received.
• Review, verify and track invoices for budget analysis.
• Regular predictable attendance.
• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.
• Assist with Help Desk support and Model Office testing as needed.
• Travel may be required for support of mobile devices or other end user technologies.
• Attend training seminars and classes.