Training Specialist Jobs

About The Position

Requirements

• High School Diploma or equivalent required.
• Must have an active Medical Assistant or Community Health Worker Certification.
• Current CPR/BLS certification (must be American Heart Association or Red Cross accredited program).
• Valid California driver's license, and auto insurance.
• Minimum 1+ years of experience within the SAC Care Management program.
• 1+ year of experience as a Medical Assistant (MA) or Community Health Worker (CHW) specializing as a Patient Navigator.
• Previous training experience is essential for this role.
• Demonstrate expertise in CMT procedures, recognizing the need for supervision or consultation when required.
• Showcase precise motor skills for hands-on training and proficiency in Health Care Information Systems, including Electronic Health Records.
• Possesses advanced computer skills in Microsoft Word, Excel, and Access for effective CMT training.
• Stay adaptable to evolving technologies and remain receptive to guidance.
• Exhibits positive interpersonal relations in interactions with various stakeholders, including fellow trainers, directors, and external agencies.
• Maintains effective communication channels with trainees, ensuring updates on CMT procedures, addressing concerns, and providing guidance.
• Demonstrates clear communication to internal teams, fostering collaboration and problem resolution.
• Regularly engages with external partners to enhance communication on CMT advancements and opportunities for improvement.
• Shows strong critical thinking and problem-solving skills in CMT contexts.
• Analyzes complex information, adapts training approaches, and quickly grasps new developments, ensuring effective and up-to-date training delivery.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Responsibilities

• Collaborate closely with management to craft training programs aligned with program guidelines and contractual requirements.
• Conduct comprehensive new employee training sessions, covering crucial areas such as chart review, enrollment, assessments, documentation, registration, and program deliverables.
• Oversee external training obligations for new employees, including APS/CPS reporting, mandatory payors' learning management systems training, community health worker training, motivational interview training, and more.
• Manage employee access to Electronic Medical Records (EMR) and Case Management systems, ensuring completion of required training within internal departments and external organizations.
• Provide insightful feedback to leadership on technology updates or adaptations needed to meet new program requirements.
• Collaborate with leadership in creating and developing systems essential for program compliance.
• Deliver reinforcement and skill-building sessions to CMT staff based on management feedback regarding employee performance.
• Monitor and administer skills competencies, with remediation as necessary to ensure continuous improvement.
• Actively contribute to the development of workflows and guidelines based on program updates and new contracts.
• Conduct thorough chart reviews to uphold quality assurance and adherence to workflows.
• Communicate training gaps to management and collaborate on finding effective resolutions.
• Maintain proficiency in key applications such as Epic, Care Director, IEHP Portal, Manifest Medex, and any other Care Management-related systems essential for program functionality.
• May assist with system support, enhancements, upgrades, and implementations.
• Stay current on Care Management program details, remaining up-to-date on program, contract, and grant deliverables to ensure a thorough working knowledge of the field.
• Travel to other SAC Health clinics as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as outlined in the official job description.

Benefits

• Full Benefits Package!
• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip