Teller Jobs

About The Position

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Excellent verbal communication skills.
• Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
• Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Nice To Haves

• Courtesy, tact, and diplomacy are essential elements of the job.

Responsibilities

• Process member financial transactions, including deposits, withdrawals, and loan payments.
• Accurately transfer funds between member accounts as directed.
• Post transactions to member accounts and maintain precise member records.
• Utilize ITMs to facilitate member transactions.
• Greet members and provide routine information about accounts and services.
• Direct members to branch staff for specific transactions or services that cannot be completed via the ITM.
• Focus on providing clear instructions to ensure ease of use, accuracy, and efficiency for all transactions.
• Actively listen to members' questions and concerns, offering informative and courteous responses.
• Identify members' financial needs and recommend suitable credit union products and services.
• Stay updated on ITM technology and delivery methods, adapting to changes and advancements.
• Troubleshoot basic ITM issues and escalate technical problems as necessary.
• Work toward individual performance goals and contribute to reaching established department goals.
• Engage in conversations with members to promote Intrepid Credit Union’s products and services when relevant.
• Keep the ITM Supervisor informed of any issues that may arise with ITM operations while serving members.
• Collaborate with branch staff to ensure a seamless member experience.
• Perform any other duties as assigned by the credit union to support its operations and member service.