Teller Supervisor
First Financial Bank NA•Cadiz, KY
•Onsite
About The Position
If you are a dependable, customer-focused leader with strong cash-handling skills and a commitment to accuracy, you may be a great fit for our Teller Supervisor role. This is an opportunity to guide a high-performing frontline team while ensuring exceptional service delivery and daily operational excellence. In this role, you’ll have a direct impact on customer experience, employee development, and branch success.
Requirements
- High school diploma or equivalent.
- Minimum 1 year of teller experience.
- Leadership ability with a team-oriented mindset.
- Strong customer service skills, including active listening and clear communication.
- Solid understanding of compliance and fraud detection.
- Experience accurately balancing a cash drawer.
- Proficiency with computers, data entry, and multi-line phone systems.
- Basic math and accounting skills.
- Strong organizational and problem-solving skills.
- Proficiency with computers, data entry, and banking systems.
- Ability to work occasional weekends and extended hours.
- Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
Nice To Haves
- Supervisory/management experience preferred (6+ months).
Responsibilities
- Assist with scheduling, answer teller staff questions, resolve errors, and ensure smooth branch operations.
- Provide guidance to teller staff and model excellent client service and cross-selling behaviors.
- Accurately and efficiently handle cash and check transactions and maintain a balanced drawer.
- Get to know clients, understand their financial needs, and provide personalized service.
- Accurately process transactions while maintaining a positive and proactive approach.
- Identify client needs and seamlessly refer them to the appropriate banking professionals.
- Clearly explain security measures, banking procedures, and product benefits to clients.
- Address customer concerns with patience, professionalism, and effective solutions.
- Identify and prevent fraud while ensuring compliance with banking regulations.
- Work with your team and branch leadership to meet goals and support a positive work environment.
Benefits
- Medical, dental, vision, and employer-paid life and disability insurance.
- 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Paid time off, including 11 Federal Reserve bank holidays.
- Tuition assistance and professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
