Technician Jobs

About The Position

Requirements

• High school diploma, GED, or previous experience.
• Minimum 2 years of previous experience in live event production involving fixture or electronics installation, maintenance or repair, or minimum 1 year as Service Technician II at ACT Entertainment.
• Proficiency in computer software (Windows, Microsoft Office).
• Problem solving abilities, able to troubleshoot in order to diagnose and repair.
• Proficiency with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering equipment.
• Attention to detail to ensure parts are installed correctly and maintained to high-quality standards.
• Ability to multi-task and work effectively in a team-oriented environment.
• Ability to read circuit diagrams.
• Ability to self-manage time and projects but also work well with a team.
• Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues.
• Willingness to work flexible hours, including nights and/or weekends as needed.
• Ability to travel up to 10%, within the US and Canada, as required by the role, dependent upon customer support and training needs.
• Must have or be able to obtain a valid passport and driver’s license.

Responsibilities

• Provide service and support for assigned ACT product lines.
• Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
• Quality control for new and demo equipment needed for the sales team.
• Quality control equipment that has been repaired or serviced.
• Provide customer support via telephone and CRM system, including after hours as needed.
• Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
• Maintain proper records related to labor performed and inventory management.
• Create and maintain internal and external service documentation.
• Conduct on-site service, as needed.
• Conduct service training, as needed.
• Ensure a clean, organized, and safe work environment.
• Perform other related duties as assigned by management.