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Desktop Support Technician
TEKsystems • Town of Fallsburg, NY1d • Onsite
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Desktop Support - Level 1 Technician $25/HR - IMMEDIATE HIRE
TEKsystems•Town of Fallsburg, NY
•Onsite
About The Position
Desktop Support/Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs.
Requirements
- 1 year experience in IT/Desktop Support or Bachelors Degree in Information Technology
- Windows 11 proficiency
Responsibilities
- Accepting, reviewing and acting on help desk tickets
- Providing in-person or remote technical support through email, phone and web-based platforms
- Pinpointing technical issues based on reported symptoms and diagnostic reports
- Using remote-control software to actively repair user issues
- Performing basic account management tasks, such as resetting passwords and adjusting key settings
- Training new employees or users on new software or repair processes
- Assisting with routine tasks, such as inventory management
- Creating and maintaining work logs that document customer interactions for all projects
- Assisting with moving from Windows 10 to Windows 11
- Set up of equipment
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
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