Technician Jobs

About The Position

Requirements

• Registered with the Iowa Board of Pharmacy at the time of hire.
• High school diploma or the equivalent.
• For Certified Technician: National certification through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). Must meet ongoing education requirements and maintain certification.
• For Trainee Technician: All pharmacy technicians must be certified within one year of employment, unless their Pharmacy Technician Trainee registration has been extended by the Iowa Board of Pharmacy.
• Experience: Any combination of two years of post-high school experience and/or education in the natural sciences OR Satisfactory completion of an accredited pharmacy technician training program.
• Experience with Public Contact/Customer Service.

Nice To Haves

• Ability to perform ratio/proportion equations.
• Experience with inventory maintenance activities.
• Experience working in a team environment.
• Experience working in a detail-oriented work environment.
• Knowledge of Windows-based computer programs.
• Experience working in an environment requiring accuracy.
• Experience working in healthcare with one-on-one patient interaction.
• Experience handling challenging interactions in the work environment.

Responsibilities

• Provide patient/customer service.
• Communicate with the general public, patients, and other health care personnel in accordance with established guidelines.
• Receive and screen prescriptions for completeness and check for prescription readiness.
• Conduct interviews with patients or their representatives to collect and record patient profile information.
• Screen prescriptions for completeness and formulary status.
• Determine waiting/pick-up time and fill out patient call check.
• Triage prescriptions to the appropriate team, recognizing workflow patterns for effective triage.
• Answer telephone lines and triage phone calls per established policies and procedures.
• Utilize and maintain ScriptPro Robot Fill cells/cassettes, including cleaning, mapping brand changes, assigning drugs, and returning unwanted prescriptions.
• Perform daily maintenance, fill/refill prescriptions, read labels for accuracy, and correct as needed.
• Label and package the correct medication.
• Accurately compound medications requested for prescriptions, clinic doses, and inpatients.
• Answer the dedicated prescription refill telephone line.
• Generate prescription refill labels.
• Verify address for prescriptions to be mailed and the date medication is needed.
• Fill out call checks and note pickup time or date to be mailed.
• Prepare prescriptions for mailing and shipping according to established policies and procedures.
• Perform inventory maintenance activities, including returning stock medications and ordering supplies.
• Perform daily and monthly drug inventories as requested.
• Generate and/or maintain appropriate records related to prescription dispensing (e.g., hard copies, patient profiles, mailing logs, quality assurance audits).
• Perform activities involving narcotics and controlled substances, including inventories, ordering supplies, auditing records, and resolving discrepancies.
• Conduct assigned audits in patient care clinic areas (Certified Technicians Only).
• Audit areas for compliance with medication security, segregation of dosage forms, expiration dates, approved samples, Emergency Medication Tray expiration dates, appropriate drug storage, and references.
• Maintain area orderliness and cleanliness.
• Assist in the on-the-job training of new technicians.
• Coordinate technical activities with other members of the team.

Benefits

• Full-time employment