Technician Jobs

About The Position

Requirements

• 4–6 years of IT support or service desk experience.
• Strong Microsoft 365, Windows, Active Directory, and Microsoft Entra ID experience.
• Experience troubleshooting hardware, software, networking, and endpoint issues.
• Excellent customer service, communication, and organizational skills.

Nice To Haves

• Manufacturing or multi-site support experience.
• CompTIA A+, Network+, Security+, or Microsoft certifications.
• Experience with Freshservice or another ITSM platform.
• Experience with Microsoft Intune, Apple Business Manager, or endpoint management.

Responsibilities

• Resolve Tier I and Tier II technical issues while serving as an escalation point for Service Desk Technician I staff.
• Monitor ticket queues and help ensure Service Level Agreements (SLAs) are achieved.
• Assist the Service Desk Manager in coordinating daily Service Desk operations.
• Mentor junior technicians and share technical knowledge.
• Support Windows, Microsoft 365, Outlook, Teams, SharePoint, OneDrive, VPN, printers, and business applications.
• Troubleshoot complex workstation, peripheral, and software issues.
• Coordinate with Infrastructure and Cybersecurity teams when escalation is required.
• Provision and deprovision user accounts.
• Manage Microsoft 365 licensing, group memberships, MFA, password resets, and access requests.
• Support onboarding, transfers, and offboarding.
• Image, deploy, repair, recover, replace, and inventory endpoint devices.
• Maintain hardware standards, asset records, and lifecycle documentation.
• Coordinate warranty repairs and vendor service requests.
• Support conference rooms, AV systems, printers, manufacturing workstations, scanners, badge devices, and shared technology.
• Assist with office moves, workstation installations, and local IT operations.
• Participate in network upgrades, hardware refreshes, facility expansions, Microsoft 365 initiatives, inventory projects, and technology rollouts.
• Coordinate project tasks with Infrastructure, Digital Transformation, ERP, and other IT teams.
• Create and maintain knowledge base articles, SOPs, and technical documentation.
• Recommend process improvements that improve service quality and efficiency.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (where applicable)
• Paid Time Off (PTO) and paid holidays
• Sick time in accordance with state and local requirements
• Company-paid life insurance and disability coverage
• Career advancement opportunities within a rapidly growing organization
• Exposure to advanced manufacturing, modular infrastructure, and large-scale industrial projects
• Collaborative, fast-paced environment with strong operational and engineering leadership
• Employee-focused culture centered on safety, quality, accountability, and continuous improvement