Technical Support Jobs

About The Position

Requirements

• 3–5 years in Technical Support, Solutions Engineering, or similar role
• Strong troubleshooting skills across integrations, APIs, and SaaS tools
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Highly organized with strong attention to detail
• Comfortable working cross-functionally with Product and Engineering teams
• Proactive and resourceful — you take ownership of problems and drive them to resolution

Nice To Haves

• Experience working with APIs, webhooks, or integration platforms
• Familiarity with tools like HubSpot, Linear, or similar SaaS ecosystems
• Experience in a B2B SaaS environment
• Exposure to pre-sales or onboarding support

Responsibilities

• Own and resolve escalated technical support issues, including integrations and complex product behavior
• Troubleshoot across systems, APIs, and third-party tools to identify root causes
• Act as the primary liaison between Support, Product, and Engineering on technical issues
• Clearly document issues, reproduce bugs, and communicate context to internal teams
• Ensure timely resolution and consistent follow-through on all escalations
• Support pre-sales conversations by answering technical questions from prospects
• Partner with Customer Success during onboarding to guide customers through technical setup
• Identify recurring technical issues and drive improvements to:
• Documentation and help center content
• Internal troubleshooting workflows
• Product feedback loops
• Maintain clean, accurate records in support and CRM systems

Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Quarterly remote work stipend