Technical Support Engineer

Saab • East Syracuse, NY

1d • $72,000 - $90,000 • Hybrid

About The Position

Saab, Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to our customers. The ideal candidate is highly motivated, solutions-focused, and committed to resolving customer issues. A positive outlook, strong collaboration skills, and a desire to help others are essential for success in this role.

Requirements

• BA/BS degree in an engineering discipline with 2+ years of related experience, or an MA/MS degree in an engineering discipline, or 6+ years of military or aerospace experience.
• Experience with the design, operation, or maintenance of radar and surveillance systems.
• Ability to independently troubleshoot and resolve complex issues.
• Strong oral and written communication skills.
• Proven ability to build positive customer relationships through continued, long-term interaction.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Candidates will be required to pass a pre-employment drug screen.

Nice To Haves

• Networking experience or certifications (CCNA, CompTIA Network+).
• Hardware and/or electrical installation experience.
• Experience with Unix, Linux, and MATLAB.
• Active Secret Security Clearance or eligibility to obtain and maintain a clearance.

Responsibilities

• Provide remote and occasional on-site technical support to customers across multiple complex systems.
• Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, computer systems, software, and networked and/or wireless systems.
• Resolve complex issues independently or in collaboration with others, as needed.
• Respond to situations where first-line technicians are unable to isolate or resolve issues with malfunctioning equipment or software.
• Identify and report design, reliability, and maintenance issues, as well as software bugs, to design and software engineering teams.
• Interact frequently with customers to provide technical support and develop strong relationships.
• Support additional company functions, including customer installations and training, as needed.
• Travel domestically and internationally as required, up to 25% annually (approximately 2 - 4 trips per quarter).

Benefits

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level