Technical Support Engineer

Newsmax Media, Inc.•Boca Raton, FL

10h•Onsite

About The Position

This role involves providing technical assistance and support for computer systems, software, and hardware. The engineer will respond to customer queries via phone, email, and in person, guiding them through problem-solving processes. Responsibilities include installing, modifying, and repairing hardware and software, running diagnostic programs, and installing peripherals. The position also requires following up with customers to ensure resolution, gathering feedback, and running reports to identify recurring issues.

Requirements

Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.
Experience working with MS Office suite including email clients (outlook).
Experience with ticketing systems and helpdesk processes.
Experience in supporting proprietary software.
Experience with Active Directory, printers, anti-virus, backups.
Hands on experience with diagnosing and resolving basic technical issues.
Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
Experience working in 24x7 environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Respond to email messages for customers seeking help.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.