Technical Support Engineer

SafeBreach

3d•$110,000 - $135,000•Remote

About The Position

SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team.

Requirements

2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaS
Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts
Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability management
Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)
Experience with case management and ticketing tools (e.g., Salesforce, Jira)
Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication

Nice To Haves

Penetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customers
Scripting skills in Python, PowerShell, or Bash for troubleshooting and automation
Experience in a startup or rapidly scaling company
Certifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications

Responsibilities

Serve as a technical point of contact for customer support cases, troubleshooting issues through to resolution
Build and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defects
Own escalations through resolution, partnering with senior engineers and field teams on complex, high-priority cases
Contribute to root cause analysis and recommend process improvements
Create and maintain knowledge base articles, and contribute to internal training and enablement
Collaborate closely with engineering, technical operations, product management, and quality assurance