Technical Support Jobs

About The Position

Requirements

• Electrical or Mechanical Engineering, or equivalent; or seven (7) years technical field experience in HVAC equipment.
• Experienced and knowledgeable in operation processes associated with service of HVAC equipment.
• Familiarity with the operation of energy management systems, HVAC systems, temperature controls.
• Ability to read, analyze, and interpret technical journals.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the technical team.
• Ability to write and/or create effective memos, reports, presentations, and documents.
• English and Spanish required.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Regularly required to sit, talk, and listen.
• Frequently required to stand and walk.
• Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Must lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Nice To Haves

• Carrier/Automated Logic Controls knowledge is a plus

Responsibilities

• Works with Carrier Distributors to establish required talent and resources
• Work to ensure the implementation of the Safety Standards
• Provides feedback to the Centers of Excellence on quality issues.
• Maintains quality standards by supervising and inspecting job sites.
• Responsible for internal communications flow relative to the technical fulfillment process.
• Responsible for Service Technical Support
• Responsible for Estimator for Service implementation and execution
• Responsible for providing feedback on technical trainings needed
• Responsible for conducting Technical Training as required
• Responsible for evaluation and processing of Shipped Products Defect
• Flexibility to work outside normal work hours/weekends, as required
• Travel throughout the Territory. (50%)
• Other duties may be assigned.