Service Technical Support

Watsco, Inc.•Doral, FL

2d•Hybrid

About The Position

The Service Technical Support Specialist is responsible for providing support to our Carrier Distributors in the development, implementation, and coordination of the Territory’s Service Technical fulfillment processes.

Requirements

Electrical or Mechanical Engineering, or equivalent; or seven (7) years technical field experience in HVAC equipment.
Experienced and knowledgeable in operation processes associated with service of HVAC equipment.
Familiarity with the operation of energy management systems, HVAC systems, temperature controls.
Ability to read, analyze, and interpret technical journals.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the technical team.
Ability to write and/or create effective memos, reports, presentations, and documents.
English and Spanish required.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Regularly required to sit, talk, and listen.
Frequently required to stand and walk.
Required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Must lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Nice To Haves

Carrier/Automated Logic Controls knowledge is a plus

Responsibilities

Works with Carrier Distributors to establish required talent and resources
Work to ensure the implementation of the Safety Standards
Provides feedback to the Centers of Excellence on quality issues.
Maintains quality standards by supervising and inspecting job sites.
Responsible for internal communications flow relative to the technical fulfillment process.
Responsible for Service Technical Support
Responsible for Estimator for Service implementation and execution
Responsible for providing feedback on technical trainings needed
Responsible for conducting Technical Training as required
Responsible for evaluation and processing of Shipped Products Defect
Flexibility to work outside normal work hours/weekends, as required
Travel throughout the Territory. (50%)
Other duties may be assigned.