Technical Support Jobs

About The Position

Requirements

• Demonstrated technical expertise with the Trust Asset and Accounting Management System (TAAMS) or closely analogous federal enterprise systems supporting land, title, leasing, or trust management.
• Familiarity with eProbate System functionality and the eNativeTrust environment, or comparable Indian Affairs / BIA modernization initiatives.
• Strong working knowledge of federal acquisition processes, including IGE development, budget justification preparation, and acquisition documentation lifecycle.
• Demonstrated experience coordinating with incumbent contractors during transition and recompete planning.
• Strong written and verbal communication skills; ability to draft technical briefings, talking points, and leadership-ready reports under tight deadlines.
• Proficiency with Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook in a federal Government environment.
• Ability to operate independently in a fully virtual work environment while maintaining alignment with COR and Government task managers.
• Bachelor’s degree in Information Technology, Computer Science, Public Administration, or a related field; an equivalent combination of education and progressive federal experience may be considered.
• Minimum of seven (7) years of progressive program management, technical advisory, or acquisition support experience supporting federal civilian agencies.
• Demonstrated significant and relevant experience with the four SOW task areas: technical advisement, acquisition / IGE support, vendor coordination during recompete or transition, and leadership reporting.
• Required to successfully pass a federal background investigation prior to beginning work and obtain a Personal Identity Verification (PIV) credential.
• Must be U S Citizen.

Nice To Haves

• Direct hands-on experience with TAAMS, the eProbate System, or eNativeTrust.
• Prior experience supporting the Department of the Interior, Bureau of Indian Affairs, or another federal agency engaged in Indian Trust management.
• Experience supporting a federal IT contract recompete or transition (incumbent or successor side).
• Project Management Professional (PMP), FAC-COR, or DAWIA certification.
• Master’s degree in Information Technology, Public Administration, or a related field.
• Active or recently active federal background investigation (Public Trust or higher).

Responsibilities

• Provide senior-level technical advisement, acquisition support, program coordination, and reporting across the four SOW tasks identified in the BSS Pool 5 Task Order Statement of Work.
• Provide technical expertise on TAAMS functionality, processes, dependencies, and risks; advise on data rights issues related to TAAMS and other IT modernization initiatives tied to Probate.
• Support continued development and implementation of the eProbate System within the eNativeTrust environment.
• Identify mitigation strategies and ensure technical considerations are addressed in transition and implementation planning for the TAAMS recompete.
• Develop Independent Government Estimates (IGEs), budget justifications, and acquisition documentation in support of the COR.
• Liaise with Indian Affairs acquisition and budget offices to ensure timely preparation and submission of acquisition materials.
• Coordinate with the current TAAMS vendor to identify issues, risks, and transition needs; provide government task managers with situational and technical awareness.
• Develop weekly and daily status reports; prepare leadership briefings, talking points, and updates for the COR and IA leadership.
• Review emails and internal materials to ensure accuracy of reporting and consistency of messaging across IA stakeholders.
• Conduct an Orientation Briefing within five working days of award and maintain ongoing communication with the COR and IA leadership.
• Comply with all federal information security policies, BIA requirements, and PIV-credentialed access controls.

Benefits

• medical, dental, and vision insurance
• a 401(k) plan with company matching
• tax-deferred savings options
• supplementary benefits
• paid time off
• professional development opportunities