Automotive Parts Technical Support Representative (Transmission Focused)

Burnout Brands

10d•Remote

About The Position

BD Diesel Performance is hiring an experienced Technical Support Representative who is accountable for providing world-class sales support to BD customers necessary to continuously improve the creation and delivery of value to our customers. As a valuable member of the BD Diesel team, this position helps customers problem solve, select the right parts and provide insight on installation challenges. This role helps our customers and their vehicles reach their full potential by providing detailed knowledge combined with excellent customer service. We are seeking candidates with extensive knowledge of automotive transmissions, specifically gas transmissions. This position reports to the Technical Service Supervisor and works 8:00 AM to 5:00 PM PST, Monday to Friday.

Requirements

High School diploma or equivalent
Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
Vehicle maintenance experience is required. Emphasis on transmission experience, specifically gas transmissions.
2 years customer facing service experience preferred

Responsibilities

Maintain a high level of product and service knowledge
Assist customers with automotive related sales questions related to products, installations and service support
Function as the Technical Expert for both customers and sales team member
Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
Provide customers with in-depth information regarding equipment & parts for sale
Champion the customer as an advocate throughout the RMA process
Work to resolve customer complaints in person, via telephone or email
Support the sales team where required in the areas of technical knowledge and customer support