Technical Support Representative
About The Position
The Technical Support Representative is an onsite, full-time role based in Orem, Utah. The representative is among the first points of contact for customers, many of whom are developers and technical professionals, and owns customer issues from initial contact through resolution. The role focuses on troubleshooting API integrations, explaining product functionality, and making complex technical information clear and accessible. The representative is expected to respond promptly, resolve issues accurately, and share customer insights to improve documentation, products, and support processes. The schedule is Monday through Friday, with an eight-hour workday scheduled between 7 a.m. and 5 p.m. The position is suited to a curious, steady problem-solver who enjoys learning new technology and delivering a positive customer experience. Employment is contingent upon successfully completing a background check after an offer.
Requirements
- Bachelor’s or associate’s degree in IT, computer science, or a related field, or equivalent experience.
- Some experience with programming languages, especially JavaScript (ECMAScript).
- Ability to learn new technical concepts quickly.
- Strong written and verbal communication skills and a customer-first mindset.
- Proactive problem-solving approach and interest in learning and growing with the company.
- Successful completion of a background check following an offer of employment.
Nice To Haves
- Familiarity with APIs and web technologies, including REST, JSON, and HTTP.
Responsibilities
- Provide timely, accurate technical support to customers through written and verbal channels.
- Troubleshoot, diagnose, and resolve product, configuration, and API integration issues.
- Guide customers through technical details using knowledge of JavaScript (ECMAScript) and API-based products.
- Explain complex technical concepts clearly to customers with a range of technical backgrounds.
- Document issues and resolutions, and contribute to knowledge base articles and help documentation.
- Escalate product defects and complex issues with clear reproduction steps and supporting detail.
- Deliver occasional customer presentations and product walkthroughs.
- Collaborate with teammates to share customer insights and improve customer support.
- Build deep expertise in the products and stay current as they evolve.
Benefits
- Competitive compensation of $50,000–$70,000.
- 100% paid health, dental, and basic life insurance premiums, including family coverage.
- Long-term disability insurance.
- Generous paid time off that increases with tenure.
- 401(k) with company matching.
- Ongoing training and professional development.
- Drinks, snacks, team lunches, and activities.
- In-office chiropractic services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
