Technical Support Representative

NORTHERN JET MANAGEMENT INC • Orlando, FL

9d • $80,000 - $90,000 • Onsite

About The Position

Northern Jet is seeking a qualified Technical Support Representative to oversee day-to-day IT needs for our growing operation. This individual will be the go-to resource for technical support across our Orlando, Grand Rapids, and Naples locations and must be confident making decisions independently, managing their own time effectively, and ensuring systems run smoothly with minimal oversight. This is an in-person position based in our headquarters in Orlando, FL.

Requirements

• 2+ years of hands-on technical support experience (hardware, software, network).
• Proven experience with: Microsoft Office 365 suite and administrative tools
• Proven experience with: Azure Active Directory for user and group management
• Proven experience with: JAMF Pro for Mac device deployment and control
• Proven experience with: Cisco Meraki networking (firewalls, switches, APs)
• Strong time management, critical thinking, and self-leadership skills.
• High integrity with the ability to handle sensitive or confidential information discreetly.
• Strong communication and interpersonal skills to support non-technical users effectively.
• Ability and willingness to travel as needed (primarily to Grand Rapids, MI).
• Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent professional experience)
• Minimum 2 years of hands-on experience in a technical support, systems administration, or helpdesk role
• Experience working independently or in environments without direct IT supervision is strongly preferred

Nice To Haves

• IT certifications (CompTIA A+, Network+, JAMF, Azure Fundamentals, etc.) are a plus

Responsibilities

• Serve as the primary technical support contact for all end-user issues related to hardware, software, and connectivity.
• Install, configure, and maintain systems including Microsoft Office 365, Azure Active Directory, JAMF for Mac management, and Meraki network infrastructure.
• Troubleshoot and resolve issues in a timely and professional manner, with a strong focus on user satisfaction and data security.
• Maintain accurate and up-to-date documentation of systems, procedures, and support activities.
• Monitor network health, recommend upgrades or fixes proactively, and implement improvements with minimal disruption.
• Travel to Grand Rapids, MI up to 25% of the time for hands-on support, project work, and collaboration with leadership.
• Collaborate with leadership to identify long-term IT needs and propose practical, cost-effective solutions.
• Manage IT inventory and procurement in coordination with operations.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree