Technical Support - Analyst | 1st Shift
About The Position
SMC Ltd. is hiring an onsite Technical Support - Analyst at its 330 SMC Drive location in Somerset, Wisconsin. The role is responsible for answering software questions and testing or replacing basic hardware. It generally works Monday through Friday during the day. The analyst maintains, troubleshoots, installs, and supports computer systems and other IT equipment, including printers, phones, servers, and networking hardware. The role provides software and hardware support to users and customers, analyzes issues to determine the appropriate maintenance needed, tests programs and systems to identify likely problem areas, and installs or maintains network hardware and software. The analyst also provides individual or group instruction on equipment, software, and network features as needed.
Requirements
- High school diploma or equivalent.
- Prior experience or training with computer systems or operations.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Strong teamwork, organization, and flexibility.
- Knowledge of and ability to troubleshoot computer operations, programming, and the computer hardware and software used by SMC.
- Ability to detect, analyze, and resolve computer software and network problems.
- Ability to interact with users, provide clear and useful instruction and training, and obtain information needed to resolve problems promptly.
- Ability to correctly install and maintain computer hardware and software.
Nice To Haves
- Previous experience in a manufacturing environment.
Responsibilities
- Fix, maintain, troubleshoot, and install computer systems, printers, phones, servers, networking hardware, and other IT equipment.
- Provide computer and network support for software and hardware problems.
- Work directly with customers to provide services and help resolve computer problems.
- Analyze problems and use good judgment to determine the appropriate level of maintenance needed to resolve them.
- Test programs and systems to identify likely problem areas.
- Install and maintain, or assist with maintaining, network hardware and software.
- Provide individual and group instruction on the use of equipment, software, and network features as needed.
Benefits
- Paid holidays and PTO
- Health, dental, and vision insurance
- 401(k) retirement savings
- Life and disability insurance
- Promotional opportunities
- Training and career growth programs
- Tuition reimbursement
- Employee Assistance Program
- Clean, climate-controlled environment
- Stable schedule
- Amazing co-workers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
