Technical Support Jobs

About The Position

Requirements

• 5+ years of experience in utility-scale solar O&M, performance engineering, or technical asset management.
• Hands-on experience managing large portfolios (US market preferred).
• Deep understanding of PV system performance drivers, degradation mechanisms, and failure modes.
• Strong analytical capabilities with SCADA platforms, Excel, and data tools (Python/SQL strongly preferred).
• Demonstrated ability to challenge contractors professionally, confidently, and constructively.

Nice To Haves

• Experience working with US ISOs/RTOs and understanding grid constraints is a plus.

Responsibilities

• Own plant-level KPIs including availability, performance ratio, energy variance, and loss analysis.
• Conduct advanced SCADA and historical analytics across inverters, combiners, trackers, weather stations, and gridside data.
• Detect and quantify underperformance with clear revenue-impact calculations.
• Assess and challenge energy models and yield assessments (e.g., PVSyst), ensuring data quality and sensor accuracy.
• Serve as the technical lead overseeing O&M providers across the portfolio.
• Enforce SLA requirements, availability definitions, response times, performance metrics, and reporting standards.
• Review and challenge root-cause analyses, corrective action plans, and patterns of recurring failures.
• Identify systemic issues related to OEM equipment defects, design flaws, or workmanship.
• Lead investigations into major equipment and system failures (inverters, trackers, transformers, communications, PID, curtailment events).
• Support warranty and insurance claims through evidence-based technical analysis.
• Review spare parts strategies and analyze failure rate trends.
• Support repowering, retrofits, and technology upgrades across the fleet.
• Optimize maintenance strategies, including module washing, vegetation control, drone inspections, and component replacements.
• Assist with physical and cybersecurity considerations affecting plant operations.
• Support analysis of ancillary services performance and force majeure-related impacts.
• Translate technical performance and losses into financial impacts for Asset Management and Finance teams.
• Contribute to annual budgets, long-term performance forecasts, and degradation assessments.
• Engage with ISOs/RTOs, grid operators, OEMs, insurers, consultants, and independent engineers.
• Provide technical support during acquisitions, diligence processes, and asset transitions.
• Perform onsite audits, inspections, and technical performance reviews.
• Validate field conditions against SCADA, contractor reports, and operational data.
• Provide technical mentorship and leadership to junior and mid-level asset management engineers, ensuring growth in analytical and field capabilities.
• Act as the primary technical counterpart for lenders, equity partners, insurers, and independent engineers.
• Translate complex operational issues into clear, defensible narratives for senior leadership and financial stakeholders.
• Support lender reporting, compliance tracking, and covenant obligations, including explanations of performance deviations and material events.
• Participate in partner, lender, and board-level discussions regarding reliability, risk exposure, and availability impacts.
• Support refinancing and portfolio-level financing processes with robust technical inputs.
• Collaborate with Finance, Legal, and Operations to align technical findings with contractual terms and financial outcomes.
• Provide fact-based support in disputes with O&M contractors, OEMs, insurers, or counterparties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Life insurance
• 401(k) with a generous 6% company match