PC Applications Specialist

City Of Roswell•Roswell, GA

5h•Onsite

About The Position

The purpose of this classification is to provide desktop solutions and advanced technical support relating to applications, systems, software, hardware, mobile devices, audio / visual, and networking for the personal computer and telecommunication user environments, by remote tools, telephone and on-site visits. Employees in this classification will provide professional level support as part of the City’s centralized Information Technology Division.

Requirements

Associate’s degree in computer science, or closely related field
one (1) year of experience in personal computer support
any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Ability to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position.
Ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Ability to overhaul, restore, renovate, construct, and/or rebuild equipment, machinery, or objects, requiring adherence to prescribed standards and specifications. Requires the ability to operate and control the actions of the same equipment, machinery, and/or objects.
Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Nice To Haves

Knowledge and support for smart phones and mobile devices including but not limited to iOS, Windows Mobile and Android platforms.
Knowledge of Fonality.
Experience with mobile device management (MDM).
Experience with audio visual equipment including display devices, projectors, video teleconferencing systems and presentation software.
Experience with security equipment including sensors, cameras, door locking mechanisms, and security software.

Responsibilities

Provides on-site and/or remote end user support and maintenance within the City’s computing and telecommunication environment.
Perform installation, maintenance, troubleshooting and upgrades to personal computer operating systems, hardware, software, peripherals and equipment.
Assesses user training needs and guides users in effective use of applications; makes recommendations regarding hardware and software acquisitions according to user or departmental needs; and performs related work as required.
Performs system administration, troubleshooting and upgrades to mobile devices, including various tablet computing products.
Responsibilities will include acquiring mobile devices that meet IT standards from established vendor relationships; install, setup, and provisioning of new mobile devices; evaluates and recommends mobile technology solutions with the goal of improving service delivery and customer satisfaction.
Provides knowledge and support for smart phones and mobile devices including but not limited to iOS, Windows Mobile and Android platforms.
Performs system administration, troubleshooting and upgrades to City telecommunications, including desktop phones, accounts, Fonality, analog service lines (fire panels) and remote wireless emergency call boxes.
Conducts administration for asset inventory control and mobile device management (MDM).
Maintains system and device images, software updates, patch management and mobile apps monitoring.
Provides technical support to end-users with integration, operation, installation and maintenance of audio visual equipment. This equipment includes display devices, projectors, video teleconferencing systems and presentation software.
Provides professional level service, support, documentation and operational training to end users, user champions, staff and elected officials regarding the capabilities and functions of desktop, laptop and mobile computing hardware and software.
Ensures proper escalation occurs with vendor for unresolved mechanical and application issues to safeguard customer satisfaction.
Maintains current knowledge of applicable policies, and procedures; maintains an awareness of new procedures, trends, and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
Monitors inventory levels of equipment, supplies, tools, and other materials; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement items; obtains competitive price quotes from vendors; prepares equipment specifications; assists in coordinating bid process.
Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Provides technical support to end-users with integration, operation, installation and maintenance of security equipment. This equipment includes sensors, cameras, door locking mechanisms, and security software.
Performs other related duties as required.