Technical Support Jobs

About The Position

Requirements

• Able to provide evidence of leading the successful execution of numerous P&C commissioning projects.
• Strong understanding of protection relay schemes, P&C commissioning procedures, and relay testing.
• Ability to use a variety of relay test sets and automated relay testing software.
• Strong understanding of network communications including TCP/IP, DNP, Modbus and media structures such as Ethernet and Serial over copper, fiber optics, telephone or wireless systems and powerline carrier systems.
• Familiar with construction and apparatus testing standards and procedures.
• Strong understanding of NERC Standards and CIP policies and procedures and required compliance documentation.
• Strong working knowledge with common software such as Microsoft Word, Excel, and Outlook.
• Strong working knowledge with common electrical industry software applications from industry manufacturers such as SEL, GE, Cooper, Novatech, ABB, Siemens, etc.
• Must show the ability to effectively communicate both written and verbally with customers and other team members.
• Demonstrates organizational skills to include on time reporting of time and expenses, weekly status reports, and any other documentation and reporting requirements.
• Demonstrates the responsibility required to maintain a professional appearance as well as keeping tools, test equipment, and vehicles in clean and organized condition and up to date with service and calibrations.
• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, alcohol screening, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must have a valid driver’s license and must have or be willing to obtain an endorsement to operate a combined vehicle weight up to 26k lbs.
• Must be willing to obtain a company paid TWIC, OSHA 10 hour, NFPA 70-E, and CPR training.

Nice To Haves

• NETA III or IV certification is a plus.
• Experience with project management software is a plus.

Responsibilities

• Act as a single point of contact with the customers representatives as necessary to maintain customer relations.
• Scheduling and coordination of the day-to-day activities being performed at assigned project locations.
• Become familiar with all applicable policies and procedures and making sure that information is effectively communicated to all team members working on a project.
• Attend project safety and planning meetings as required.
• Assist with job cost estimates and proposals.
• Create and maintain project schedules.
• Review financial health of assigned projects and track project costs.
• Communicate potential schedule or cost overruns to the Area Supervisor in a timely manner.
• Assist with development or provide justification for change orders as necessary.
• Constantly explore new business or customer opportunities.
• Lead multiple projects as necessary.
• Must be willing to travel overnight as needed to fulfill job responsibilities.
• Identify safety hazards associated with the project and develop a task-hazard-mitigation analysis.
• Identify human performance risks and develop a task-risk-mitigation analysis.
• Supervise, mentor, and train less experienced team members.
• Provide feedback to Area Supervisors on performance reviews and assessments.
• Review timesheet and expense reports and submit to customer for approval.
• Become familiar with all Premier Power policies and procedures and ensuring that team members assigned to their projects are adhering to them.
• Perform site visits and job safety audits.
• Provide technical support and assistance for team members assigned to or working on their projects.
• Foster teamwork by encouraging cross training leveraging the strengths of team members on their projects.