ITS Student Technician

Gannon University•Erie, PA

1d•Onsite

About The Position

Join our team to provide essential technical support for identity management, wireless networking, and campus printing. Student Technicians are responsible for the rapid resolution of common service requests through proactive troubleshooting, access validation, and device testing, maintaining high service standards while identifying cases that require advanced technical intervention. This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone, email, or in person. Candidates should be friendly, comfortable helping others, and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully.

Requirements

Current Gannon University student in good academic standing.
Familiarity with computers, software applications, Gannon educational software.
Good communication skills.
Active listener.
Dependable and able to follow directions.

Nice To Haves

Ability to listen actively is your greatest tool for diagnosing user issues quickly and accurately.
Communicate clearly.
Remain reliable under pressure.
Demonstrate a consistent ability to follow established institutional protocols and instructions.

Responsibilities

Communicate in a clear and organized manner.
Interact effectively with the Gannon community while providing technical support and following directions.
Analyze information from various sources to resolve technical issues and support client needs through direct, in-person assistance and phone consultations.
Troubleshoot, validate access, and test devices to resolve common service requests.
Identify cases that require advanced technical intervention.
Assist clients to resolve issues with basic technology needs via phone, email, or in person.
Follow step-by-step instructions in knowledge base articles.
Document all details of the interaction in the ticketing software.
Maintain a clean and tidy work space.
Assist with office duties and errands as required.