ITS Student Technician Manager

Gannon University • Erie, PA

1d • Onsite

About The Position

The ITS Student Technician Manager will expand student technician recruitment, coach and train current team members, manage student scheduling, and ensure the quality of customer service and support activity of student technicians. This position requires availability during business hours up to 30 hours per week. Daily tasks include participating in student applicant interviews, assessing and recommending candidates for employment, assisting with Tier 1 and Tier 2 support, managing the student technician schedule, and scheduling and supervising all ITS-related moves for equipment including computers and telco transfers.

Requirements

• More than one year of employment with the Gannon University Information Technology Services (ITS) department
• Current student in good academic standing
• Supervisory experience
• Detail oriented with excellent organizational skills
• Active listener able to follow directions

Responsibilities

• Expand student technician recruitment
• Participate in student applicant interviews
• Assess and recommend candidates for employment
• Coach and train current team members
• Manage student scheduling
• Ensure the quality of customer service and support activity of student technicians
• Assist with Tier 1 and Tier 2 support
• Schedule and supervise all ITS-related moves relating to ITS equipment including computers and telco transfers

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees