ITS Student Technician II

Gannon University • Erie, PA

1d • Hybrid

About The Position

The Student Technician II will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions. The Student Technician II will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client’s computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.

Requirements

• Current student in good academic standing.
• Strong communication skills.
• Resourceful and reliable, active listener capable of following directions.
• Excellent computer skills.
• Punctual, capable of managing a schedule with good time management skills.

Nice To Haves

• Candidates for consideration must have prior work experience with the Gannon University ITS Department.

Responsibilities

• Provide a high level of quality Information Technology (IT) support to the Gannon community.
• Demonstrated ability to resolve support requests during first call or interaction.
• High level of Service Level Agreement (SLA) satisfaction
• Independently provide Tier I and Tier II Information Technology support via phone, virtual interaction, in-person interaction to assist students, faculty, staff, retirees, and alumni.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees