Technical Support Jobs

About The Position

Requirements

• At least 2 years of experience with EDM machines, CNC field service, or general machine shop operations.
• Must possess hand tools necessary for performing the duties associated with this position.
• Proficiency in the operation of EDM machinery, electrical circuitry, mechanical systems and software.
• Ability to read and interpret electrical pneumatic, hydraulic schematics, blueprints and manuals to diagnose problems.
• Experience with EDM technology (wire/sinker/drilling).
• Ability to manage multiple projects simultaneously.
• Exceptional oral and written communication and interpersonal skills.
• Astute mathematical, analytical, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills.
• Ability to work effectively alone and within a collaborative team environment.
• Ability to lift heavy equipment, as necessary.
• Valid driver’s license and clean and insurable driving record.
• Ability to travel throughout the Continental U.S. at least 75% of the time.

Nice To Haves

• Associate's Degree in Electronics, Mechanical Technology, or alternatively, equivalent relevant work experience.

Responsibilities

• Work in conjunction with the sales team on calls with customers to ensure proper machines, tools and process recommendations are made effectively.
• Work with vendors and suppliers to source the best software, tooling and support equipment.
• Oversee designated turn-key projects.
• Thoroughly learn and understand our machines for distribution to the customers, the options and pricing.
• Learn our CAD/CAM systems, CNC controllers, high-speed spindles, machining techniques, as well as resources available to efficiently perform the duties of the job.
• Set up and install new wire, ram, or drilling EDM machines at customer facilities and ensure they meet precise manufacturer specifications, correct setup, leveling and calibration.
• Diagnose and repair mechanical, electronic, pneumatic and hydraulic issues utilizing specialized testing equipment such as multimeters and oscilloscopes.
• Perform routine maintenance on EDM machinery to ensure optimal operation and minimize downtime.
• Perform scheduled preventive maintenance and calibration to optimize machine performance and longevity.
• Train and educate customer operators on basic machine usage and functions, software functions, programming (CAD/CAM) and routine cleaning.
• Provide remote support via phone or email and maintain accurate logs of service calls, expenses and technical findings.

Benefits

• 80 hours of annual paid vacation during years 1-5 (pro-rated on start date) allocated in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 40 hours of annual paid personal time, allotted in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 3 Medical Insurance Plans to include: HSA Core Plan paid 75% for the employee and employee’s dependents; HSA Standard Plan paid 75% for employee and 60% for employee’s dependents; PPO Buy-Up Plan in which employee pays the difference in coverage of 75% for employee and 60% for employee’s dependents.
• Dental, vision insurance paid 75% for the employee and employee’s dependents.
• Basic life and AD&D insurance of $25K for employee.
• Supplemental life, disability and accident insurance paid 100% by employee.
• ESOP (Employee Stock Ownership Plan) retirement program.
• 401(K) not employer matched.
• Company vehicle, credit card, cell phone, laptop and specialty tools provided.