EDM Field Service Engineer - Global Distributor / Installer

Your SmartSource • Mason, OH

11h • Remote

About The Position

Absolute Machine Tools, Inc. is seeking an Electrical Discharge Machining (EDM) Field Service Engineer. This mobile technical specialist role involves installing, maintaining, and repairing wire, sinker (ram), and hole-drilling EDM, and high-precision CNC machinery at customer sites. The ideal candidate will be adept at diagnosing complex mechanical and electrical issues, performing on-site repairs, calibrating equipment, training operators, and ensuring minimal equipment downtime. This position reports to the Director of Service & Applications Engineering.

Requirements

• At least 2 years of experience with EDM machines, CNC field service, or general machine shop operations.
• Must possess hand tools necessary for performing the duties associated with this position.
• Proficiency in the operation of EDM machinery, electrical circuitry, mechanical systems and software.
• Ability to read and interpret electrical pneumatic, hydraulic schematics, blueprints and manuals to diagnose problems.
• Experience with EDM technology (wire/sinker/drilling).
• Ability to manage multiple projects simultaneously.
• Exceptional oral and written communication and interpersonal skills.
• Astute mathematical, analytical, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills.
• Ability to work effectively alone and within a collaborative team environment.
• Ability to lift heavy equipment, as necessary.
• Valid driver’s license and clean and insurable driving record.
• Ability to travel throughout the Continental U.S. at least 75% of the time.

Nice To Haves

• Associate's Degree in Electronics, Mechanical Technology, or alternatively, equivalent relevant work experience.

Responsibilities

• Work in conjunction with the sales team on calls with customers to ensure proper machines, tools and process recommendations are made effectively.
• Work with vendors and suppliers to source the best software, tooling and support equipment.
• Oversee designated turn-key projects.
• Thoroughly learn and understand our machines for distribution to the customers, the options and pricing.
• Learn our CAD/CAM systems, CNC controllers, high-speed spindles, machining techniques, as well as resources available to efficiently perform the duties of the job.
• Set up and install new wire, ram, or drilling EDM machines at customer facilities and ensure they meet precise manufacturer specifications, correct setup, leveling and calibration.
• Diagnose and repair mechanical, electronic, pneumatic and hydraulic issues utilizing specialized testing equipment such as multimeters and oscilloscopes.
• Perform routine maintenance on EDM machinery to ensure optimal operation and minimize downtime.
• Perform scheduled preventive maintenance and calibration to optimize machine performance and longevity.
• Train and educate customer operators on basic machine usage and functions, software functions, programming (CAD/CAM) and routine cleaning.
• Provide remote support via phone or email and maintain accurate logs of service calls, expenses and technical findings.

Benefits

• 80 hours of annual paid vacation during years 1-5 (pro-rated on start date) allocated in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 40 hours of annual paid personal time, allotted in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 3 Medical Insurance Plans to include: HSA Core Plan paid 75% for the employee and employee’s dependents; HSA Standard Plan paid 75% for employee and 60% for employee’s dependents; PPO Buy-Up Plan in which employee pays the difference in coverage of 75% for employee and 60% for employee’s dependents.
• Dental, vision insurance paid 75% for the employee and employee’s dependents.
• Basic life and AD&D insurance of $25K for employee.
• Supplemental life, disability and accident insurance paid 100% by employee.
• ESOP (Employee Stock Ownership Plan) retirement program.
• 401(K) not employer matched.
• Company vehicle, credit card, cell phone, laptop and specialty tools provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees