Technical Customer Advisor I

Veolia Environnement SA•Sauget, IL

6h•Onsite

About The Position

Manages the customer fulfillment process by coordinating all aspects of the customer service cycle. This role involves supporting the customer experience, including managing work-in-progress (WIPs), systems, and communication, and making independent decisions to problem-solve. The advisor will create WIPs and seek technical support when needed, demonstrating basic system knowledge and the ability to execute customer transactions using systems like ticket creation, scheduling, and TS@Work. They will support customers by answering inquiries, escalating issues when necessary, and creating tickets for customer projects, all while adhering to customer service standards.

Requirements

Bachelor's degree in business, technical field or similar.
Basic knowledge of system and ability to use.
Basic technical knowledge of industry and services; reliance on support staff.
Basic system and technical skills
Self-motivated.
Good judgment.
High energy.
Good organizational skills.
Good time management skills.
Good stress management methods.

Nice To Haves

1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Responsibilities

Support customer experience (WIP's, Systems, Communication) and make independent decisions to problem solve.
Communicate clearly and concisely in both verbal and written format with customers.
Create WIP's and seek Technical support when needed.
Use systems (Ticket creation, Scheduling, TS@Work etc) to execute customer transaction.
Support Customers with ability to answer inquiries/needs including seeking assistance on topics issues that need escalation.
Create Tickets to support Customer projects.
Execute business transactions to customer service standard.
Other duties as assigned by management