Team Lead Jobs

About The Position

Requirements

• 5–8 years of experience in data quality, QA, AI/ML operations, or related fields
• 2+ years of experience leading teams in data quality, QA, or AI/ML-related work at scale
• Native-level English proficiency
• University degree (Bachelor’s or higher)
• Strong operational mindset with experience managing performance across multiple workstreams
• Proven ability to drive quality, delivery, and process improvements
• Strong judgment and ability to operate in ambiguity
• Comfortable interacting with stakeholders and representing the team
• Ability to balance quality, speed, and evolving priorities
• Strong communication and organizational skills
• Deep attention to detail, with the ability to zoom out and see patterns
• Interest in AI and how human feedback shapes model behavior
• Candidates must be located in or able to commute to one of the following cities: New York City, Seattle, Bellevue, Redmond, San Francisco, Sunnyvale, or Burlingame.

Nice To Haves

• Proficiency in languages other than English is preferred, with particular interest in candidates demonstrating bilingual mastery in French, Italian, German, Spanish, or Brazilian Portuguese.

Responsibilities

• Lead and support a team of Data Quality Analysts
• Oversee overall operational performance across workflows and teams
• Ensure team activities align with broader business objectives and program goals
• Drive the success of key initiatives across quality, delivery, and team performance
• Own quality across workflows — including audits, calibrations, and feedback loops
• Identify trends, risks, and gaps in model performance and data quality
• Translate ambiguous or evolving guidelines into clear team direction
• Run calibrations and ensure consistency across reviewers
• Partner with stakeholders to align on quality standards and expectations
• Prioritize and support hiring of linguists and specialized talent as needed
• Drive continuous improvement across processes, tooling, and evaluation methods
• Step into edge cases and complex decisions when needed
• Support team growth, coaching, and performance management
• Accountable for end-to-end operational success — including resource management, process optimization, and continuous improvement
• Focus on long-term outcomes, ensuring the team consistently meets targets across quality, delivery, and overall program performance.

Benefits

• Paid Vacation: 6 days
• Paid Company Holidays: 2 days (Memorial Day and Labor Day)
• Paid Sick Leave: accrued per applicable state law and company policy
• Medical, Dental, and Vision Insurance (eligibility applies)
• Health Savings Account (HSA)
• 401(k) Retirement Plan
• Employee Assistance Program
• Additional voluntary benefits (life, accident, critical illness, etc.)
• Free Gourmet Food: Free breakfast, lunch, and dinner are provided, featuring a wide variety of cuisines in multiple cafes.
• Micro-kitchens & Snacks: Offices are stocked with free snacks and beverages, including premium coffee and La Croix.
• Unique Campus Features: Some locations include roof-top nature parks
• Commuter Benefits: Free transport, shuttles, and sometimes bike-to-work perks.