Team Lead Jobs

About The Position

Requirements

• Current and active Top-Secret clearance is required.
• 8+ years of hands-on IT experience, including at least 3 years in a technical lead or team lead role.
• Demonstrated experience supporting enterprise IT and/or Data Center operations.
• Experience providing advanced or Tier 3 technical support.
• Strong customer service and interpersonal skills, with a demonstrated ability to work effectively within a team environment.
• Excellent verbal and written communication skills in English.
• Professional and courteous communication style when interacting with customers, team members, and government stakeholders.
• Strong administrative and organizational skills with the ability to manage multiple priorities efficiently.

Responsibilities

• Serve as the Government’s daily and after-hours point of contact for the overall management and coordination of work performed under the assigned task.
• Serve as the lead for Tier 3 Service Desk support.
• Provide operational reports, status updates, and performance metrics to the Program Manager or Deputy Program Manager.
• Concurrently serve as Service Desk Key Personnel when required.
• Coordinate and support hardware and operating system upgrades.
• Manage data distribution and storage activities.
• Oversee backup processes and support emergency planning and disaster recovery operations.
• Provide elevated technical support and escalation assistance for complex issues.
• Implement and maintain physical and logical security measures designed to protect the Data Center environment.
• Support the creation, enforcement, and monitoring of government policies and procedures within the Data Center.
• Provide daily Tier 3 IT Data Center operations and administration services, including: Systems administration and monitoring, Change and configuration management, Release management, Provisioning, Security administration, Performance monitoring and capacity planning, Incident response, Disaster recovery.
• Support shared Data Center communications infrastructure and hardware, including: Switches and routers, Servers, Printers and tape devices, Storage Area Networks (SAN), Firewalls, IDS/IPS technologies, VPN technologies, Related equipment connected to the Data Center Operations environment.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources