Systems Engineer Jobs

About The Position

Requirements

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper-V)
• Must possess strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Manage time well in a high-interruption operational environment.
• Handle the details of several technical tasks simultaneously
• Customer and service delivery oriented
• Be an excellent and creative problem solver

Nice To Haves

• Knowledge of Infrastructure as Code
• MCSE and/or Linux certifications preferred
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
• Familiarity with Systems Reliability Engineering principles, automation, and AI
• Experience in service management
• International experience is beneficial.
• Additional languages a plus.

Responsibilities

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
• Monitor infrastructure operational alerts e.g., environmental, server performance and devices and escalate as necessary
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
• Participate in developing automation to reduce the time spent on routine tasks

Benefits

• Comprehensive medical, dental, and vision coverage
• 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent