Microsoft 365 Productivity Platform Engineer (Systems Engineer)

SchoolsFirst Federal Credit Union•Tustin, CA

12d•$47 - $75

About The Position

Reporting to the IT Infrastructure Operations department, the Systems Engineer role for the Cloud and App Services team plays a crucial role in the design and configuration of the organization's identity, collaboration, and cloud systems. This position is responsible for the security, maintenance, and continuous improvement of Microsoft 365 productivity and collaboration platforms, and serves as an escalation point for incidents and support requests. The role requires a proactive approach to learning and adapting to emerging technologies, ensuring our IT systems remain robust and aligned with industry and security best practices. Effective communication and documentation will be essential for engaging with departments inside and out of IT, following change procedures, and supporting the organization's commitment to service excellence. This position emphasizes platform enablement and governance across Copilot, Power Platform, and SharePoint Online. The engineer manages and configures SchoolsFirst’s complex infrastructure, with a strong focus in one or more key functional areas: Copilot Studio, Power Platform SharePoint Online, OneDrive Microsoft 365 Platform Services Entra ID (Formerly Azure AD) Azure Cloud Data Center

Requirements

High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
5-7 years of prior relevant experience required
Advanced knowledge with two to five years of experience with one of more of the following Applications: Microsoft 365 Copilot and Copilot Studio enablement and administration.
Advanced knowledge with two to five years of experience with one of more of the following Applications: Power Platform solutions enablement, administration, and governance.
Advanced knowledge with two to five years of experience with one of more of the following Applications: SharePoint Online administration and data lifecycle management.
Advanced knowledge and experience with one or more of the following platforms: Azure, Microsoft Entra ID, Active Directory, Microsoft Exchange, Microsoft IIS, and Microsoft Teams
Advanced knowledge and experience with one or more of the following platforms: Credit Union specific applications
Advanced knowledge and experience with one or more of the following platforms: General back office applications
Advanced knowledge and experience with one or more of the following platforms: Sentinel, Solarwinds, Splunk, Upguard or other monitoring tools
Advanced knowledge and experience with one or more of the following operating systems: Windows Server
Advanced knowledge and experience with one or more of the following operating systems: Windows 11 Enterprise
Advanced knowledge and experience with one or more of the following operating systems: Red Hat Enterprise Linux
Advanced knowledge and experience with one or more of the following operating systems: VMware vCenter and vSphere
Advanced knowledge and experience with one or more of the following operating systems: Azure or Azure Local
Experience with SharePoint Online administration and governance.
Advanced knowledge of operating system scripting and utilities.
Advanced knowledge of SNMP and log monitoring tools.
Advanced knowledge of TCP/IP and OSI Model.
Advanced knowledge of firewalls, routers and switches.
Advanced knowledge of audit and security best practices (NIST, PCI, ISO).

Nice To Haves

Microsoft PL-200, MS-102, SC-401, SC-300, or equivalent certification preferred
Exposure to Power Platform Center of Excellence (COE) or low-code automation governance.
Knowledge of Microsoft Graph API or automation integrations across Microsoft services.
Familiarity with Defender XDR, Sentinel, and Purview for monitoring and compliance.
Intermediate knowledge of storage protocols; iSCSI, Fiber Channel and NFS.
Intermediate knowledge of Data Center standards including cabling, fire suppression, power and safety.

Responsibilities

Support and administer Microsoft 365 services including Copilot, Power Platform, SharePoint Online, OneDrive, Exchange Online, Teams, and related collaboration workloads.
Support Power Platform governance and environment management, including connectors, connector data policies, monitoring, and flow troubleshooting.
Design and maintain SharePoint Online and OneDrive configuration, access, sharing, and lifecycle standards that support secure collaboration and Copilot readiness.
Support Copilot and agent enablement through platform configuration, governance, monitoring, evaluation of new capabilities, and proofs of concept work.
Collaborate with Security teams to maintain governance, auditing, and protection policies across Microsoft 365 and Purview, including information protection and DLP.
Implement and manage automation and orchestration using PowerShell, Azure Automation, Power Platform, and Logic Apps to streamline operational processes.
Contribute to automation and standardization efforts that improve efficiency, resiliency, and service quality across platforms.
Partner with peer engineering teams to integrate Microsoft 365 identity and collaboration capabilities into broader enterprise systems.
Support and enhance identity and access integrations between Microsoft 365, Entra ID, Active Directory, and other enterprise systems.
Develop and maintain configuration standards and operating procedures.
Coordinate with vendors for technical support and upgrades.
Troubleshoot advanced issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis.
Forecast, recommend, and implement capacity planning.
Manage vendors and hold them accountable to obligations.
Submit and fulfill service requests.
Respond to incidents and problems.
Manage vendors and hold them accountable to contractual SLA’s and obligations.
Provide KPI and metrics for reporting.
Perform daily system monitoring, verifying the integrity and availability of systems infrastructure.
Conduct after-hours maintenance.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Gather and analyze system log files.
Coordinate and collaborate with teammembers and service stakeholders.
Create, change, and delete user accounts per request.
Apply patches and upgrades on a regular basis.
Provide assistance for support cases escalated by Systems Administrators.
Perform peer review of submitted changes by Systems Administrators.
Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis and resolution.
Perform regular systems hardening to maintain security standards.
Monitor ITSM tickets and prioritize appropriately.
Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis and resolution.
This position will be part of a paid, on-call rotation supporting the production environment 24x7x365.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.