Supervisor Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Minimum six (6) months' work experience in a setting that requires customer service skills.
• Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work with a diverse patient population.
• Ability to work harmoniously and cooperatively with all personnel and the public.
• Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public.
• Ability to maintain patient confidentiality.
• Knowledge of or ability to learn HIPAA requirements.
• Knowledge of and ability to use email.
• Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
• Ability to handle and prioritize multiple tasks appropriately in rapid succession.
• Ability to be flexible in daily assignments.
• Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly.
• Ability to use a keyboard for much of the shift.
• Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair.
• Ability to frequently bend and reach from both a standing and sitting position.
• Ability to speak and listen in person and on the telephone.

Nice To Haves

• Work experience in a Medical Reception setting.
• Previous experience using the telephone in a service capacity.
• Experience with medical terminology.

Responsibilities

• Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments.
• Accurately enter and release lab, radiology, and ultrasound orders in the system.
• Rotate between various responsibilities, including: Front desk reception, Call center support (Lab/Radiology phone room), Scheduling appointments and managing patient inquiries over the phone.
• Maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery.
• Uphold patient confidentiality and follow all clinic policies and procedures.
• Answering the telephone (serving as back up to nurse and practitioner phone lines).
• Directing and checking in of patients and other customers properly.
• Scheduling appointments.
• Answering general questions.
• Collecting fees.
• Organizing the desk.
• Know and abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies.
• Set personal standards and strive for high quality work in completing assignments.
• Perform job duties in a timely manner.
• Represent the organization in a positive manner.
• Understand our Mission, Vision, and Common Values and be committed to promote these values in behavior and attitude.

Benefits

• Health and dental insurance
• Paid short-term disability
• Long-term disability
• Life insurance
• Flexible spending account
• Employee assistance programs
• Tuition reimbursement
• Pet insurance
• Eyewear discounts