Supervisor Jobs

About The Position

Requirements

• Ability to process information/merchandise through the computer system and POS register system.
• Ability to communicate with management, staff, and guests.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to complete job duties.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days as business dictates.
• Able to work in a fast-paced environment and maintain productivity.
• Working knowledge of the G-site POS system.
• Detail-oriented with great organizational skills.
• Powerful ability to multi-task and effectively manage time.
• Extensive professionalism for customer service and client focus.
• Strong service-oriented ability to resolve customer grievances.
• Proficient problem solver and teamwork supporter.
• Excellent verbal and written communicator with strong technical capacity.
• Knowledge of, or ability to learn, products, services, and store operations.
• Excellent management and supervisory skills.
• Extensive knowledge of customer service procedures and principles.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor customer service representatives.
• Must have a valid Drivers License.
• Must be at least 21 years of age.
• Must be able to pass a drug test and background check.
• High school diploma or equivalent.
• At least 2-years of Customer service experience.
• Must be authorized to legally work within the United States of America.

Nice To Haves

• Previous supervisor or management experience.
• Experience with G-site POS system register.
• Experience working in a gas station, convenience store, or other comparable stores.

Responsibilities

• Ensure that each customer receives outstanding Customer Service.
• Maintain awareness of all product knowledge information, merchandise promotions, and advertisements for customers and supervised staff.
• Lead and assist in floor moves, merchandising, display maintenance and housekeeping.
• Guide and assist staff in processing and replenishing merchandise and participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers, as well as assist and instruct staff in POS register practices for accuracy.
• Address customer inquiries, answer questions and resolve complaints.
• Trains new employees in the company’s customer service policies, procedures, and best practices.
• Manages a team of customer service representatives and ensures they comply with company guidelines, practices, policies, and procedures particular to customer service.
• Ensures that customer service representatives are informed about changes to company products and services.
• Collects information and prepare reports on customer complaints and inquiries.
• Prepares knowledge-based documents such as summaries and responses to frequently asked questions as needed or directed by management.
• Identifies opportunities to update or improve customer service procedures and makes suggestions to the Assistant Manager and General Manager.
• Communicate customer and staff requests to management.
• Other duties as assigned by management.

Benefits

• 11 Paid Holidays per year
• Quarterly Performance Bonus Eligibility
• Paid Time Off (PTO)
• Full Comprehensive Benefits Eligibility