Supervisor Jobs

About The Position

Requirements

• 2–5 years of experience in hospitality, tourism, luxury retail, winery operations, guest experience, or a related customer-facing environment.
• Experience leading, coaching, and supporting frontline teams in a fast-paced operational setting.
• Strong organizational and planning skills with the ability to manage multiple priorities, changing business needs, guest requests, and operational deadlines.
• Confidence using reservation and hospitality systems such as Tock, Commerce7, and other guest experience platforms.
• A strong guest-first mindset and passion for creating memorable, personalized experiences.
• Experience supporting sales goals, merchandising initiatives, inventory processes, cash handling, and operational reporting.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to remain calm, professional, and solutions-oriented while balancing guest expectations and operational priorities.
• Serving It Right certification, or the ability to obtain and maintain certification.

Responsibilities

• Lead the day-to-day operation of the Guest Experience team, ensuring winery experiences are delivered seamlessly and consistently, even in the absence of direct managerial oversight.
• Maintain a strong floor presence, supporting team members, monitoring service execution, and ensuring guests receive memorable, elevated experiences.
• Conduct daily pre-shift meetings, communicate operational priorities, assign team responsibilities, and coordinate staffing plans, breaks, and experience assignments.
• Manage guest experience logistics through reservation and hospitality systems, including assigning tastings, coordinating guest requests, supporting VIP experiences, and maintaining service standards throughout the estate.
• Support sales performance by promoting wine club memberships, championing winery sales initiatives, and coaching team members on effective guest engagement and sales strategies.
• Partner closely with Culinary, Guest Services, Retail, and Estate teams to coordinate food and wine experiences, operational updates, member experiences, and guest requests.
• Oversee boutique presentation, visual merchandising, wine placement, menu updates, and inventory readiness to ensure the estate is guest-ready at all times.
• Support operational processes including inventory counts, wine sample management, shipping activities, cash reconciliation, deposits, and daily administrative requirements.
• Lead guest recovery efforts by resolving concerns professionally, creating positive outcomes, and maintaining Mission Hill’s service reputation.
• Coach, mentor, and develop team members through training, onboarding, feedback, and day-to-day support, fostering a culture of accountability, growth, and exceptional service.
• Ensure compliance with liquor regulations, responsible service requirements, and company operating procedures while maintaining a safe and welcoming environment.

Benefits

• Comprehensive paid training and access to extensive wine education
• Competitive wages $25/hour (pay is determined by job-related knowledge, skills, experience and education)
• Discounts at Home Block Restaurant, Events, and at our Boutique on gifts and wine
• Free tastings for you and your guests
• Discounts on tours and Sommelier Experiences