Spa Manager Jobs

About The Position

Requirements

• Three or more years of management experience in Hospitality or Spa Environment
• Must be able to work holidays, weekends and evenings
• Must be able to speak, read, write and understand the primary language (s) used in the workplace.
• Basic typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
• Develop knowledge in POS and Reservations Program
• Thorough understanding of spa treatments and the spa environment

Responsibilities

• Represent the H&W Manager in their absence acting as Manager on duty
• Assist with hot tubs, spa, and gift shop operations
• Oversee Supervisors, and staff
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
• Interview, payroll, staffing, training and coaching, handle employee relations including disciplinary actions
• Assist in hiring, scheduling, motivating and coaching employees; serve as a role model
• Report accidents, injuries, and unsafe work conditions to manager.
• Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.e. answering phones, booking spa appointments, cash handling, etc.)
• Maintain strong communication within the department
• Order operational supplies and professional products
• Ensures employees adhere to company policies
• Solve guests complaints and misunderstandings to customer satisfaction
• Ensure clients safety, comfort, and well-being
• Participates in marketing and promotional ideas to help achieve the desired revenue for the department
• Perform all other duties as requested by manager